Showing posts with label Help Desk. Show all posts
Showing posts with label Help Desk. Show all posts

Thursday, September 20, 2018

YouTube Restricted Message

YouTube Restricted Message

Some changes to YouTube have been causing some of you to get an error message when you try to play a video. Here is how to fix it!

Created by Scott Aten, September 20, 2018
If you have recently tried to play a video or watch a live YouTube stream and gotten a message similar to the one above. I created a short video that shows you how you can avoid getting this message (see below). Remember
You should always be logged into YouTube with your Google account to be able to watch videos as a staff member. Once logged in you have the ability to see ANY YouTube video and can "Approve" videos. Students can watch any "Approved" video. If you forget how to approve videos, refer to this video I created awhile back.

[YouTube Video Unavailable Fix September 2018]

[Approve YouTube Videos for Students]


For more helpful information and the archive of previous posts, look for items in the menu to the left.


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Green Local Schools

Tech Integration Team

Monday, October 3, 2016

G Suite Training Extension

Adding this extension will create an interactive training and walk through area that lives right within Google Apps
It is safe to say that Green is now a “Google District”.  Most of you have begun embracing using the various applications available in Google.  Where do you go to get help when you need it? Last month I introduced to you the “Tech Integration” category in our Help Desk system.  In this digest I would like to show you a Chrome extension that you can add that will create an easy to access reservoir of helpful tutorials and training videos that are specific to the application you are working in.  Here is all you have to do to add the “G Suite Training for Google Apps” extension.
  1. Launch Google Chrome and login to your Google account
  2. Access the webstore (directions on how to access the webstore and add extensions)
  3. Search for “G Suite Training”

  4. Click “Add to Chrome”
Next time you go into a Google product (Docs, Classroom, Sheets, etc), you will see this icon in the upper right corner of the app. If you click on this icon a menu will appear that shows you all the topics available.  For example in Docs:\
  • Insert a Chart 
  • Using Voice Commands While Editing
  • Adding Fonts
If you click on any of the topics in the menu you will be given assistance with that specific task within that specific app.  Just-in-time training and assistance right when you need it - while you are in the app!
If you need help adding this extension or using it, put in a Help Desk Ticket.  Be sure to choose the “Tech Integration” category and include a time that works to come help you in the description.


For more helpful information and the archive of previous Check This Out! Digests, go to http://www.greenlocalschools.org/technology.aspx

Friday, September 23, 2016

Tech Integration Help

Get the help you need when you need it using the GLS help desk and new Technology Integration Category
Now that the school year has gotten underway, you may be interested in trying some new things involving integration of technology into your classroom.  There is now an easy way for you to request assistance! We have added a new category in the Help Desk system called “Technology Integration”.

Fill this Help Desk ticket out, just like any other, but be sure to choose the “Technology Integration” category.  Along with this category please include a description of what you would like assistance with and a good time to meet.